Refund policy
At BakaCartel, every figure is quality-checked and carefully packed before it leaves us. We accept returns only in the cases below.
When a return is accepted
We accept returns and issue refunds only for items that arrive:
- Damaged in transit,
- Defective, or
- Wrong / not as ordered.
We do not accept returns for change of mind, or because a product no longer suits your preference. Please read the product details, sizes and photos carefully before ordering.
Mandatory unboxing video
A continuous, unedited unboxing video — starting from the sealed, unopened package — is mandatory for any shipping-damage claim. Claims for damage cannot be processed without this video proof. We recommend filming your unboxing for every order so you're covered.
How to raise a claim
Contact us within 7 days of delivery with:
- Your order number,
- The unboxing video (for damage claims) and clear photos,
- A short description of the issue.
Email store.bakacartel@gmail.com or WhatsApp +91 77368 03403. Once we review and approve the claim, we'll arrange a replacement or refund.
Return shipping
- Wrong item sent: we cover return shipping in full.
- Damaged in transit: the damage is claimed from our shipping provider, but we cover the cost for you up front — you will not be out of pocket while we process the claim.
Refunds
Approved refunds are issued to your original payment method within 5–7 business days of approval. Depending on your bank, it may take a few additional days to reflect in your account.
Questions
Email store.bakacartel@gmail.com or WhatsApp +91 77368 03403 — we're happy to help.