Refund policy

# Refund & Return Policy

At BakaCartel, every figure is quality-checked and carefully packed before it leaves us. We accept returns only in the cases below.

## When a return is accepted
We accept returns and issue refunds only for items that arrive:
- **Damaged** in transit,
- **Defective**, or
- **Wrong / not as ordered.**

We do not accept returns for change of mind, or because a product no longer suits your preference. Please read the product details, sizes and photos carefully before ordering.

## Mandatory unboxing video
A **continuous, unedited unboxing video** — starting from the sealed, unopened package — is **mandatory** for any shipping-damage claim. Claims for damage cannot be processed without this video proof. We recommend filming your unboxing for every order so you're covered.

## How to raise a claim
Contact us within **7 days of delivery** with:
1. Your order number,
2. The unboxing video (for damage claims) and clear photos,
3. A short description of the issue.

Email **store.bakacartel@gmail.com** or WhatsApp **+91 77368 03403**. Once we review and approve the claim, we'll arrange a replacement or refund.

## Return shipping
- **Wrong item sent:** we cover return shipping in full.
- **Damaged in transit:** the damage is claimed from our shipping provider, but we cover the cost for you up front — you will not be out of pocket while we process the claim.

## Refunds
Approved refunds are issued to your **original payment method within 5–7 business days** of approval. Depending on your bank, it may take a few additional days to reflect in your account.

## Questions
Email store.bakacartel@gmail.com or WhatsApp +91 77368 03403 — we're happy to help.